Personal Data

The use of our website (hereinafter referred to as the “Website”) involves processing personal data. All personal data is processed in accordance with South African law, specifically the Protection of Personal Information Act 4 of 2013 (POPIA).

Responsible Party (Data Controller)

The Responsible Party for processing your personal data under POPIA is [Bobbiny South Africa], located at [Kempton Park 1619 Gauteng], South Africa. For any queries regarding your personal data, contact us at [hello@bobbiny.co.za].

Purpose, Legal Basis, and Data Retention

We collect and process personal data for the following purposes:

• User Account: To create and manage your account. Data collected includes email address, password, name, and address (optional).
• Order Processing: To process your orders and deliver products. Required data includes name, delivery address, email, and phone number.
• Complaints and Returns: To handle complaints, returns, or cancellations. Information collected may include your name, contact details, and banking information if refunds are applicable.
• Email Communication: To respond to inquiries. Your contact information is processed based on your consent.
• Newsletter: Sending promotional material, subject to your consent.
• Social Media Interaction: Managing and responding to interactions on our social media pages.

Data is retained only for the duration necessary to fulfill these purposes and comply with legal obligations.

Your Rights under POPIA

Under POPIA, you have the following rights regarding your personal data:

• Access your personal data.
• Request correction or deletion of your personal data.
• Object to processing your personal data.
• Withdraw your consent at any time if processing is based on consent.
• Submit a complaint to the Information Regulator of South Africa.

To exercise these rights, contact us at hello@bobbiny.com.

Security of Personal Data

We implement adequate measures to protect your personal data against unauthorized access, alteration, or destruction. Access to your data is limited to authorized individuals and necessary third parties bound by confidentiality agreements.

Third-Party Sharing

We share personal data with third-party service providers essential for business operations, including:

• Hosting providers
• Payment processors
• Courier companies
• Marketing service providers

All third parties comply with POPIA standards.

International Transfers

We do not transfer personal data internationally unless appropriate measures are implemented to ensure compliance with POPIA.

Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device to enhance website functionality and user experience.

Consent to Cookies

Upon visiting our website, you are asked to consent to cookie use. You can manage or disable cookies through your browser settings at any time.

Types of Cookies Used

• Necessary Cookies: Essential for website functionality.
• Analytics Cookies: Help analyze website usage and improve performance using tools like Google Analytics.
• Marketing Cookies: Enable targeted advertising through platforms like Facebook Pixel and Google Ads.

Managing Cookies

You may refuse cookie use or delete cookies through your browser settings. However, this might affect the website’s functionality.

Changes to This Policy

This policy may be updated periodically. We encourage you to review this document regularly to stay informed about how we protect your personal information.

Contact Information

For any privacy-related queries or to exercise your rights, contact us at:

• Email: [hello@bobbiny.co.za]
• Address: [Kempton Park 1619 Gauteng]

Complaints

Should you believe that your personal data has been mishandled, you may lodge a complaint with the Information Regulator:

• Website: www.inforegulator.org.za
• Email: complaints.IR@justice.gov.za

Effective Date: [07 Apr. 25]

Thank you for trusting us with your personal information.